IT Support Officer
The On-the-Job Trainee will gain hands-on experience by assisting in client outreach, market research, and administrative support to enhance the overall effectiveness of marketing initiatives.
Published by: Greymouse Marketing | 4 January, 2025
Key Accountabilities:
| • | Creation and upkeep of knowledge base articles |
| • | Support, document, monitor, configure and administer the IT Help Desk. |
| • | Design and implement projects to improve our systems and processes, such as: Endpoint management, tracking, and security, SaaS administration, IT operations automation, Network infrastructure and associated security |
| • | Perform software installation and maintenance. |
| • | Reporting faults and maintaining logs on servers, desktops, and laptops |
| • | Monitoring our internal and external server/network environment |
| • | Monitoring and regular testing of backups |
| • | Monitoring and managing a cloud basic phone system. |
| • | User creation and maintenance across our infrastructure |
| • | Pre-Sales Support and follow-up on sales opportunities. |
Skills, Attributes & Experience:
| • | Previous experience in a similar IT role. |
| • | Ability to provide technical support through telephone, email and on-site, supporting desktop PCs, servers, notebooks, printers, telephones, and other IT-related issues. |
| • | Advanced knowledge of Windows Server 2008(R2)/2012(R2)/2016, 2019,2022, including Active Directory and Group Policy |
| • | Experience with Microsoft Exchange 2013/2016 administration and troubleshooting and of Office 365 and Microsoft 365 |
| • | Experience with enterprise virtualization technologies (VMware or Hyper-V) and management toolsets (vCenter or System Center Virtual Machine Manager) |
| • | Experience with security technologies – such as firewalls and antivirus systems |
| • | Experience using remote management support tools. |
| • | Familiarity and understanding of LAN/WAN network infrastructure and concepts, including TCP/IP |
| • | Cloud technologies experience |
| • | Creating and maintaining IT Documentation |
| • | Hardware installation experience – desktops/servers/storage/networking devices |
| • | Server Rack Devices Installation Experience |
| • | Comfortable working/communicating with people of all levels. |
| • | Log and track helpdesk requests |
| • | Cybersecurity would be an added advantage. |
Application Process
Send us an updated CV and Cover Letter to jobs@greymouse.com.au with the subject “IT Support Officer” no later than 4th April 2025. We are keen to have you onboard and part of our dynamic and talented team. Apply Now!
Location:
Daraga, Albay
