PH Team

Philippines Team

Greymouse Philippines is located in Legazpi City, Philippines. It started its operations in September 2013. This team was originally created to support Fiji operations but it thrived through the country’s pool of talent fitted for the BPO industry. It allowed Greymouse to expand its offerings to its Australian market.

Today GM-Philippines has its own IT Department and Personal Assistance (PA) Department. It is also home to the company’s Marketing & Techie Department. It is also currently providing web development, software testing services and chat support services to one of the biggest software companies in Australia, operating under GM’s Virtual Branch arrangement.

The Philippines Team specialises in the American and Western accent, complementing the Fiji Team’s Australian and South Pacific Accent.

FJ Team

Fiji Team

Greymouse Fiji is located in the capital city of Suva. It started its operations in 2005 providing online IT support to small and medium sized businesses. Back then, there were only two people working in the office. Today GM-Fiji has 45 skilled and experienced people in the team serving clients for their VA, IT and online Accounting needs.

The Fiji Team is especially apt for work that requires voice interaction with clients since the South Pacific Accent is readily understood by the Australian Market. With Fiji’s high service orientation, we are able to deliver exemplary service to our clients.

Being two hours ahead of Brisbane, the Fiji Team is able to help Australian entrepreneurs maximise the time difference to their advantage. Complimenting this with reliable and quality service seals the deal for businesses that want to get ahead of the pack.

The Founders

Kelvin and Marisa started exploring the possibilities of operating a BPO company at a time when the industry was still very young. In 2005, after 3 years of planning, Greymouse opened its doors to the market. Today it is providing services to dozens of small and medium-sized companies all over Australia and the South Pacific Region.

Although Marisa is considered to be the brains behind the company, Kelvin is the man behind its service delivery infrastructure. Their complementing skills and teamwork made it possible for the business to grow through the years.

More than the “what” of the business is the couple’s “why” – and this is the very heart of the company. Kelvin and Marisa wanted to help people in poverty through transformational employment.

We provide our clients with the ability to expand their operations, human capital and resources across different time zones and geographical regions.

Greymouse is a Virtual Human Resource provider founded by Australian entrepreneurs Kelvin Davis and Marisa Wiman in 2005. Greymouse has since then consistently provided businesses with high quality, time-sensitive and cost effective services through off-shoring facilities based in Suva, Fiji Islands, Legazpi City, Philippines, and Indore India.

Way back in 2002, the word ‘outsourcing’ was considered a jargon for a non-existent industry. It was Kelvin and Marisa who started to explore the possibility of starting a company built around Internet connectivity. More than a decade later, Greymouse’s journey as one of the top virtual workforce provider in the world was ambitious, but with purpose and determination as the key in conquering boundaries, the virtual workforce was able to deliver their services to the clients wherever they are at the speed of Google.

Greymouse works at a socially-conscious level. We are more than just a business. Our purpose is to alleviate poverty through transformational employment. We make this possible by taking a proactive role in the personal and professional development of our team members and honing their skills in line with global standards.

Vision

Greymouse gives entrepreneurs and business owners FREEDOM in their lives.

We do this by releasing the business owner from mundane tasks, leveraging virtual workforce to allow focus in performing key business functions. Greymouse supplies a customer service experience that exceeds world standards, delighting and exciting our clients and building long-term relationships with them.

Mission

Together, we shall achieve our Vision by using technologies and world-class talents in delivering a customer service experience built on excellence and trust.

Listening to our client’s needs, we cement an unbreakable bond by continually learning and adapting to ensure our clients’ business success.

We will complete our clients’ work on time with accuracy, dedication and personal ownership of the tasks, duties and responsibilities.

We will delight our clients by consistently and reliably actioning and responding to their needs and wants. We do this by communicating quickly and efficiently through all points of contact.

Our Story

Meet The Team

Our Culture

Our culture is built around values we consider vital in our daily interaction with our teams and clients. THE MICE HAVEN makes us unique – an identity that sets our brand of service apart.

Who is Marisa Wiman?

Marisa is regarded as the brains behind Greymouse. In 2002, she developed the idea of a 24/7 IT and virtual workforce provider fuelled by the power of the Internet. In 2005, that idea became Greymouse Virtual Services.

Marisa’s solid business Systems and Information Technology experience includes creation of support channels, data processing, quality assurance, helpdesk contact centres, sales/business development, and service delivery within Australia and overseas. Marisa has broad experience in developing and implementing Information Technology Infrastructure Library (ITIL) and in creating benchmarks others constantly strive to achieve.

Marisa has sound business management skills developed through exposure to international business and corporate compliance systems from Europe, Australia, and the South Pacific region.

Excellence in customer service is her main drive and she constantly keeps in touch with the teams in Fiji, Philippines, and India to make sure that the services are done effectively and efficiently.

Marisa is also regarded as the heart of Greymouse. The company is built on an advocacy – alleviate poverty through transformational jobs. Marisa believes in the idea that people who are facing difficult odds in life like people living in poverty make very motivated professionals.

Through Greymouse she is bridging a pool of highly motivated and skilled talent with Australia-based businesses that are looking for more cost-efficient human capitalization options.