There is no denying that outsourcing is here to stay. But the dynamics of the BPO industry is changing fast and entrepreneurs need to know what is happening. Perhaps now is the best time to outsource key functions in the organisation? Outsourcing is proving to be one of the most reliable sources of innovation for organisations. Companies also increased their productivity by hiring out, by expanding their human capitalization outside their walls.
Here are some trends that you need to watch out for in 2017. Exploiting these would not be hard!
Technological know-how is a must
You need to understand that outsourcing is not just minimising costs but also improving your competitive advantage. Is your industry moving towards more advanced computer systems? Are you getting vulnerable to information theft? These questions can easily lead you to outsource, towards hiring IT specialists with the skills and experience you presently do not have.
BPO companies are not created equal. Some are more technically adept or more technologically equipped to deal with the problems you are trying to solve internally. Learn more about your provider, ask hard questions, demand solid answers. If you find the right BPO partner, consider signing a contract that centralizes all the IT solutions you need. It is best to have one IT service provider because it simplifies the standardisation process.
Value is taking central role
Outsourcing today is not just about saving on costs. It is also about the value being added to the organization by the service provider. Companies can now revisit their processes and study their business better and then demand innovative services that will best serve their business goals.
BPO companies are now expected to provide tailored services to their clients. This is not just in the context of technology but also taking into account industry experience. Businesses that get into offshore contracts need to find a provider that is both technologically capable and with a good grasp of the industry they are in. This makes the deal beneficial in the aspect of innovation, of taking the business to the next level. Outsourcing is not just filling an HR need but gearing towards future growth.
Efficiency is the new frontier in BPO
Outsourcing is now a pillar for business growth. This is made possible by new technologies that improve a business’ scalability. With the right technology, outsourcing can easily integrate into the growth of an organisation.
One good example of this is using a business software that can be built up as additional services are needed. Companies can just pay for the functionality that they presently need. Added features can be accessed when growth is achieved, and only then costs are adjusted. This kind of scalability is ideal and is more streamlined. This should make long term BPO partnership feasible.
Business owners can get a lot from outsourcing. Now is the best time to take a second look at the functions in your organisation. Need more innovation in your social media marketing? Need better, more reliable IT system? Do you want a well-managed email marketing system? All you need to do is outsource! With the BPO trends of 2017, this can mean scalable, sustainable business growth.
