It’s a fact in business. No matter how good an employee is and how motivating the working environment is, employees will always leave for various reasons.

A lot of people tell me that they are hesitant to try outsourcing and hire a virtual staff because of the risk that their exit might affect the business. They said they might not show up for work one day and leave the project hanging and cause delay and loss for the business.

It doesn’t have to be that way!

Redundancies

One of the most effective solutions to this problem is to always have a secondary person, or a redundancy, to fill in every task. This person should know the project from the inside out and should understand the processes as much as the primary talent.

At Greymouse, we always have redundancies who are ready for back-up and are available just in case the primary staff is away, sick, on leave or resigning.

Always Have A Manual

For every project and task, we create a manual which includes the operating procedures for each project. The manual allows anyone to understand the tasks and it greatly helped in ensuring that despite turnovers, projects are running smoothly and deadlines are met.

Put Up Clear Policies For Exits

The most common practice is rendering 30 days after the resignation has been filed, to ensure that the redundancy who will take over the project will be trained and the skills necessary are there. The 30-day notice also allows the person in the redundancy role to familiarize himself with the project and be comfortable with the tasks.

These pointers have helped us over the years and it is the reason why our clients remain confident even when a superstar employee leaves. By setting up a backup plan, we are able to ensure that our clients are able to get the best service that they deserve and business runs as usual.