Virtual Assistant (Customer Service) – Fiji
Are you a people person? Do you thrive on helping others and providing exceptional support? Look no further? We currently seeking a dedicated and customer-focused individual to join our team as a Virtual Assistant - Customer Service.
Published by: Greymouse Marketing | 28 February, 2025
Responsibilities:
| • | Responding to customer inquiries via phone, email, and chat in a friendly and professional manner. |
| • | Providing accurate information about client products/services and addressing any concerns or issues our customers may have. |
| • | Assisting customers with order placement, tracking deliveries, making bookings or making cold calls as needed. |
| • | Troubleshooting technical problems and escalating issues to the appropriate department when necessary. |
| • | Conducting customer satisfaction surveys and maintaining a high level of service quality. |
Requirements:
| • | Previous experience in a customer service role or call center environment is preferred. |
| • | Excellent verbal and written communication skills. |
| • | Ability to remain calm and composed under pressure. |
| • | Strong problem-solving skills and the ability to think quickly on your feet. |
| • | Proficiency in using Microsoft Office. |
| • | Willingness to work with international clients. |
| • | Flexibility to work in different shifts, including evenings and weekends. |
Why join our team?
| • | Competitive salary package. |
| • | Opportunities for growth and advancement within the company. |
| • | Friendly and supportive work environment that fosters teamwork and collaboration. |
| • | Ongoing training and development to enhance your skills. |
| • | Make a difference in people’s lives by providing exceptional customer service. |
Location:
Suva, Fiji
