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A Day In The Life of Nileshni, Greymouse Service Coordinator

Published by: Greymouse Marketing | 15 May, 2023

Administrative officers play an essential part in businesses. They are responsible for supporting day-to-day operations and handling tasks, like managing schedules, organizing meetings, coordinating travel arrangements, maintaining records, and more. Their attention to detail, organizational skills, and ability to multitask ensure that the company runs efficiently and effectively. Without administrative officers, most employees of the team will struggle to manage their workload and meet deadlines.

Nileshni had just celebrated her 1 year of working with Greymouse. Her extensive experience and unwavering motivation brought her to becoming one of the team’s Service coordinators— providing support for her dedicated client and being responsible for a wide range of critical tasks, including managing schedules, raising purchase orders, invoicing, and keeping track of various projects. Her tasks also include:

Email Management
Raising, allocating and assigning tasks to technicians and subcontractors
Making Inbound and Outbound Calls
Creating Management Service Reports
Book Consignments/td>
Manage credit control emails
Action statement request
Organising road trips for service technicians
Booking hotels for accommodations and more

Nileshni also discovered unexpected skills like using Google Sheets and mapping that have not only improved Nileshni’s performance in her current role but have also equipped her with transferable skills that can be applied to her current client.

Nileshni’s biggest challenge is often convincing stores to book services. However, her persuasive communication style and willingness to answer any questions or concerns made by these stores allowed her to navigate these challenges.

Nileshni embodies a “can-do” attitude that drives her daily actions and inspires those around her. According to her, “Nothing is impossible— impossible itself says “I-m-possible.”

“The feeling of accomplishment that comes with completing a task is my driving force, and I look forward to experiencing this feeling every day at work.”

Nileshni is highly motivated to achieve self-improvement and better performance every day at work. She is constantly seeking opportunities to learn new skills and techniques that can help her to become more efficient and effective in her role.

Nileshni’s positive experience working at Greymouse extends beyond the support and encouragement she has received from her colleagues and supervisors.

“Greymouse has helped me grow professionally.”

She values the company’s commitment to fostering a positive work environment and promoting work-life balance. According to her, Greymouse is a great place to work in. The company has helped her maintain a positive and can-do attitude throughout her role as a Service Coordinator.

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