A Day In The Life of Martha, Greymouse Virtual Assistant
Published by: Greymouse Marketing | 28 February, 2023
Martha believes that one should never be afraid to take a chance on something new, even if there is uncertainty about the outcome. She had previously assumed her career path was in sales, but her outlook has changed since trying out administrative work at Greymouse. “It is critical to seize opportunities and be open to new perspectives and ideas, as these insights may lead you down a beneficial new path.” It has been a year since Martha adapted and embraced the culture of a fast-paced and ever-changing environment.
In today’s corporate world, having a virtual assistant can provide numerous benefits for individuals and businesses.
Being a virtual assistant requires a diverse set of skills to effectively manage tasks and provide support to clients. To succeed, you will have to possess technical, communication, organizational, problem-solving, and customer service skills, along with flexibility, adaptability, and initiative.
On a typical day, Martha manages support mailboxes, the team’s calendar, booking appointments and triaging, responding to tickets and sending emails. Here is more of how Martha currently dedicates her full-time work to her client:
| • | Monitoring mailboxes and responding to emails and phone calls |
| • | Filtering emails in support and Talking Mats mailboxes |
| • | Generating and updating quotes for customers |
| • | Organizing consultants’ calendars and scheduling meetings/appointments |
| • | Working on daily general tasks as assigned by Zyteq staff |
| • | CRM maintenance, including adding new customer profiles |
| • | Creating PDF instruction manuals |
| • | Creating, saving, organizing and maintaining knowledge-based articles |
| • | Preparing spreadsheets and keeping online records |
| • | Premium plan and repairs tasks |
| • | Researching as required |
Martha believes that her clients’ feedback is critical to improving her service delivery. She is highly motivated by her desire to complete all of her tasks to the best of her ability. Greymouse was able to assist her in overcoming obstacles and developing skills like forward-thinking, tenacity, and good adaptability.
“Being honest in the level of effort you put into any task is essential for learning and growth.” Martha thinks that it is necessary to master your role. She is always eager to learn new skills to boost her confidence.
Martha enjoys what she does now because, despite being on a different path, the big leap honed her ability to see more than one way to do something.
“I enjoy the space and freedom that Greymouse provides.” She also sees herself succeeding just as well as any other employees who have acquired the best skills and knowledge while working at Greymouse.
