When the sun sets and most offices fall quiet, a different kind of workday is just beginning.

It’s in these evening hours, the work that keeps businesses running smoothly across time zones comes to life. It’s the work that ensures no client inquiry goes unanswered and transforms challenges into solutions before the morning light.

Three years ago this November, Theressa joined Greymouse with a clear vision.

She’d always been drawn to the idea of an office setting—being organised, productive, and making meaningful contributions. She quickly found her stride as a Virtual Assistant specialising in night-shift administrative support for multiple clients. Watching friends succeed as virtual assistants reminded her of what she’d always wanted: a role where she could make a meaningful contribution in a dynamic environment.

Today, Theressa provides Administrative Support for multiple clients during the evening hours—when accuracy, responsiveness, and calm under pressure matter most.

Her daily mantra captures the spirit she brings to her work: “Learn something new, help someone grow, and stay curious.”

It sits on her desk as a constant reminder of the purpose that drives every email, every call, and every problem she carefully resolves.

Her nights are dynamic: managing multiple inboxes, testing and sending emails, handling inquiries with accuracy, coordinating bookings, and assessing urgent issues. Her desk becomes a command centre where she keeps operations moving seamlessly, where client needs are met, bookings are managed, and urgent issues are triaged.

“I handle a variety of tasks to ensure smooth operations, especially at night,” she explains. The responsibilities span across communication channels—chat, email, phone calls—each one requiring her full focus.

Her work behind the scenes contributes directly to Greymouse’s strong service delivery.

When multiple Priority 1 issues land on her desk simultaneously, she’s learned to assess, prioritise, and execute with a calmness that only comes from experience. “I had to quickly assess which tasks to prioritise while ensuring that nothing critical was overlooked,” she recalls of one particularly challenging evening. “Although it was challenging, the experience taught me how to stay calm under pressure and make thoughtful, efficient decisions.”

Her colleague Lyn works alongside her during these night shifts, and together they’ve built a partnership rooted in mutual support and shared dedication. Even when late-hour safety concerns arose, their dedication never wavered. “We continued to work diligently because we value our roles and understand the importance of supporting our clients,” she shares with quiet pride.

What motivates her to consistently deliver excellence? Purpose.

“Every day, I look forward to learning new things and improving my skills,” she shares. “It also motivates me to see how my efforts contribute to the team’s success and make a positive difference for our clients or customers.”

Theressa’s attention to detail ensures that nothing falls through the cracks during the transition between time zones.

Greymouse has played a pivotal role in that growth. Clear systems make expectations transparent. Supportive colleagues create a safe space for questions and learning. Reliable tools and technology empower her to work efficiently.

“Working with Greymouse has helped me become more confident, disciplined, and capable of handling complex tasks independently,” she reflects.

The arc of Theressa’s career at Greymouse tells a story of continuous evolution.

The woman who once felt scared during challenging night shifts now approaches urgent, simultaneous requests with steady assurance. She didn’t just maintain her position—she elevated it.

“Three years later, I can proudly say that Greymouse has not only helped me grow in this role but also sharpened my skills in ways I never imagined,” she says. “I’m truly grateful for the opportunities, support, and guidance I’ve received along the way.”

Ask her what she enjoys most about her job, and the answer is immediate:

“Working with supportive colleagues—being part of a team where we help each other makes the job enjoyable and motivating.”

For three years, Theressa has powered operations through the quiet hours of the night. She’s solved problems, supported clients, mentored colleagues, and grown from an eager learner into a confident professional. Her dedication has ensured smooth operations. Her resilience has overcome challenges. Her continuous learning has raised the bar for excellence.

Greymouse thrives because of people like Theressa—professionals whose passion and perseverance keep the wheels turning.

At Greymouse, we grow because our people grow. We succeed because we create space for individuals like her to thrive. If you’re looking for a workplace where your dedication is valued, your skills are supported, and your contributions truly matter, Greymouse is where you should be.