Having a Greymouse VA on our team is like having an extra set of hands that never misses a beat.

Running an NDIS (National Disability Insurance Scheme) service is deeply rewarding, but let’s be honest — it’s also demanding.

Between rostering, scheduling, compliance, and making sure participants receive the best possible care, there are a lot of moving parts. That’s why having the right support team in place is so important.

For many providers, bringing in a full-time Virtual Assistant (VA) through Greymouse has been a game-changer.

Lavenia, a dedicated Rostering Coordinator shares her experience on how Greymouse support has helped her deliver outstanding results for clients.

A Day in the Life of a Rostering Coordinator

Imagine this: you’re balancing participant needs, staff availability, last-minute cancellations, and compliance requirements — all at once. As a rostering coordinator, it’s about more than just filling shifts. It’s about building trust by matching the right support worker with the right participant. That connection makes all the difference in delivering consistent, quality care.

With tools like MYP Care Management Software, scheduling and reporting are streamlined. But even the best systems still need people behind them who can stay on top of the details and keep everything running smoothly.

Why Providers Love Greymouse VAs

So, why do NDIS providers choose Greymouse? Because Greymouse VAs are more than just assistants — they’re trained professionals who understand the importance of efficiency, empathy, and client service. They help take the pressure off so providers can focus on delivering care.

Here’s what sets Greymouse VAs apart:

Handling Difficult Moments with Grace

Every service provider faces tough calls — literally. An upset or frustrated client might call, but Greymouse VAs know how to stay calm, respectful, and professional. By listening, acknowledging concerns, and escalating issues when needed, they help resolve situations without letting stress spill over.

The Greymouse Difference

Greymouse doesn’t just send out VAs — they support them every step of the way. With your ongoing training, resources, and guidance, VAs are always prepared to deliver their best. And that translates to better outcomes for NDIS providers and the participants they serve.

Choosing a full-time VA through Greymouse is more than just outsourcing — it’s about gaining a reliable partner who helps you stay compliant, organised, and client-focused. For NDIS providers looking to reduce stress and deliver exceptional service, this is a smart move that pays off every day.

Greymouse VAs are truly client-centered; they understand that every participant’s needs matter.