Our Group has partnered with Greymouse for the past few years, and the number of team members we have based in the Fiji Office has steadily increased in that time. We have a dedicated Account Manager at Greymouse – having a single point of contact who is both responsive and supportive is very valuable to us.

Our team in Fiji are enthusiastic to receive feedback and learn new things, which is important for our business as we consistently change. They also display a positive attitude and willingness to collaborate, with more established individuals helping to train new arrivals locally. Our established Greymouse team members perform their tasks to a good standard consistently and are regarded as a safe pair of hands by the rest of our team.

It has been particularly pleasing to see many of our team excel in their roles, and then being able to take opportunities for new roles when these become available – for example, one of our team joined initially as an Accounts Payable Officer and is now a Graduate Accountant.

 We look forward to collaborating with Greymouse as we continue to expand our business.

– Feedback on January 5, 2025 –

I’ve been a client of Greymouse bookkeeping services for 18 years, starting with just one set of books primarily for reconciliation. As my business grew and we expanded into more ventures, Greymouse’s systems and team adapted seamlessly to our evolving needs. Currently, my bookkeeper manages five business units, our self-managed super funds, and handles tasks such as invoicing, cross-charging, and regular reconciliations. Additionally, Greymouse oversees the property management for our extensive property portfolio, ensuring compliance and accurate rent reconciliations.

Despite occasional team member changes over the years, Greymouse has consistently provided exceptional service. Their systems ensure that even with team transitions, the quality of work remains high. I wholeheartedly recommend Greymouse to any business, big or small. Their services not only deliver reliability and efficiency but also provide the peace of mind that your financials are in order when it’s time to submit to your accountant or file tax returns. Greymouse truly allows you to focus on growing your business while they take care of the rest. Thank you, Greymouse!

– Feedback on August 21, 2024 –

Entrepreneur

Our experience with Greymouse’s accounting outsourcing service has been transformational for our organization. Not only do we benefit from excellent team members who are well-compensated in Fiji, but we also find the service to be highly economical for our needs.

The staff’s work ethic and knowledge have consistently exceeded our expectations. Their flawless English and collaborative approach make them a pleasure to work with.

Working with Greymouse has significantly enhanced our operational efficiency and financial management. We now have robust processes and controls in place, ensuring that every balance sheet item is meticulously reconciled, resulting in the cleanest balance sheet we’ve ever had.

I would wholeheartedly recommend Greymouse’s services to other businesses. They offer an economical, smart, and hard-working team that integrates seamlessly into our operations. Experiencing outsourcing firsthand has proven to be a win-win: our local staff benefit economically, while we receive exceptional quality and effort at a fair cost.

– Feedback on July 12, 2024 –

Chief Financial Officer, Technobake

Hi Maopa, that looks amazing and so much more professional and well laid out. I will be using your invoice template going forward. Thank you for your help.

– Feedback on February 13, 2024 –

Hey Vit, this is a great summary of the debt collection notes, thank you. This way I will know same day or the following day if there have been any bad debts or disputes raised & can have them actioned within 24 hours.

– Feedback on February 1, 2024 –

For the last 8 years I have been an external consultant in the accounts area for Satsol Ltd who are based in Honiara.

For over the last 12 months I have been working alongside Jale Waqa, an employee of you Company.

Jale’s duties include payroll processing on a fortnightly basis and monthly bank reconsiliations.

As part of Jale’s prefessional development it is my privilege to inform you of what an excellent job Jale does which at all times is delivered on schedule and in a professional manner.

Jale’s ability to adapt to changes within the processing system and software changse has been a significant contributing factor to the refining of the internal processes within Satsol.

There have been a couple of instances within the payroll processing area of late which threatened the processing of the payroll on time. In both instances Jale has stepped up and taken ownership of the situation and has been able to achieve a favourable outcome.

Jale’s flexibility and willingness to assist is greatly appreciated both by myself and senior management.

– Feedback on September 1, 2023 –

Working with Joka, my Virtual Assistant from Greymouse was great! Joka seamlessly blended into my business, letting me be able to reclaim valuable time and focus on the strategic growth of my company. Readmore

– Feedback on August 11, 2023 –

Great work on the video!

I love that you created this.

– Feedback on August 10, 2023 –

OMG Joy, I am amazed at your Photoshop skill.

The image is perfect, thank you! ❤️

– Feedback on August 3, 2023 –

Hi Jeru, Congratulation on achieving the KPI today.

Really happy and proud of your performance so far! Keep up the amazing work.

– Feedback on July 26, 2023 –

Heartscope

I would like to let you know that Janis is certainly an integral part of our businesses and she always works with us for our timelines, which sometimes are quite tight. She now understands our requirements for catalogues and presentations and Janis and Lauren, who works for us and happens to be our daughter are now working really well together and have a lovely understanding of each other. It is reassuring to know that Janis is on our team.

– Feedback on April 27, 2023 –

Feedback on Sereani is excellent. She works to the best of her ability and does all tasks that is asked of her, her attendance is superb and communication is amazing.

The last few weeks we have been working with minimal data and I had asked for her to input new data from google maps. She completed this task exceptionally.

Sereani is valued team member of ours and I hope she is happy working within our company.

– Feedback from February 24, 2023 –

Thank you, Tia – Amazing uptake of tasking in just your first official week of responsibilities.

Great progress.

– Feedback on February 22, 2023 –

So very happy with, Janis – thank you.
She’s very efficient, detail-oriented and showing initiative which is just wonderful. Very happy.

– Feedback from January 30, 2023 –

Girls, I am so incredibly proud of you all! Each and every one of you are killing it and it’s only mid-month! Thank you ladies for your hard work and efforts, it does not go unnoticed. Let’s go, team! WE ON!

– Feedback from January 17, 2023 –

Thank you for following up. We are satisfied with Amanda and Sarah’s performance. Both ladies are going well. They are completing their tasks in a timely manner, and they are asking the right questions when needed in training. They both have kept up great communication with us, and keep us informed of any issues that are occurring.

– Feedback from December 2, 2022 –

Maricel has been going well. She finishes her tasks efficiently and she communicates if she has a problem/issue. She also lets us know when she has completed her tasks, has the time for another task and when she has multiple tasks she lets us know how she is progressing with all of them.

– Feedback from December 2, 2022 –

Hi Natasha. Your phone manner is terrific, you definitely know that to say and how to handle certain situations. You are asking questions which tells me that you are very eager to learn and understand the type of industries we currently target.

You are using the correct tags on companies, researching, and updated details is also great. Emails are being sent.

– Feedback from October 26, 2022 –

This month we are celebrating my wonderful full-time bookkeeper, Ashika, who has been an incredible member of the Santosha team for two years now!

What an impact you have had on our business beautiful lady! There is not a day that goes past where I am not grateful for the work you do and the support you give me and our clients. Santosha would not be where it is today without you!

You were sent like an angel at the exact time I needed you, back in September 2020, when I was dreaming of expanding my business to include mindset coaching but needed my bookkeeping clients to be in expert hands first.

You are not only a reliable, competent and talented bookkeeper that is quick and eager to learn, you are also kind and patient and one of the most genuinely lovely people I know! I love both your professionalism and your attitude and outlook on life.

You have given me the space and support to expand my business knowing that my clients are in the best of hands with you, for which I am forever grateful, so thank you.

And I am sure every single one of our clients will agree too!

– Feedback from September 30, 2022 –

Thank you for all your help over the last 2 years. Time has flown! I couldn’t imagine doing business without you.

During the last few days of training, Kim and Ryan has been doing excellent, from being able to understand and participate in our intense training, doing the outbound calls and now taking incoming calls. I am very happy to see them striving hard to be better every day.

At the moment, they are taking incoming calls under Bianca’s supervision and so far, everything is smooth. We all hope that in the next few days, they will settle in nicely and will pick up their pace with taking more calls and further develop their understanding in bookings.

Thanks to you and Greymouse for helping with the recruitment. Have a great day! 

– Feedback on September 29, 2022 –

Hi Shahana. Just wanted to say thank you very much for your great work this week, you have had a lot of urgent tasks to complete and you have managed everything successfully.

Very much appreciate your work and I also love seeing your lovely face now when we chat. Take care!

– Feedback on September 29, 2022 –

Jiowana is doing very well in collections, has made some great strides and is really showing some skills in Salesforce and recording information.

– Feedback on August 27, 2022 –

Ashika is amazing, thank you. I couldn’t be happier to be honest. I’d be lost without her!

– Feedback on August 30, 2022 –

Beautiful!! Thank you! Love your work.

– Feedback for Joy, Graphic Designer, on August 25, 2022 –

Hello Alisi,

Thank you for sharing the report.

Martha and Vitalina are indeed managing the new procedures and processes very well. Moreso, Martha is assisting with initiatives and proactively suggesting new procedures. We do appreciate them being part of the ZYTEQ team. They provide important support for the team and we love working with them.

– Feedback on August 6, 2022 –

Hi Janis,

That was a fast turnaround.

THANK YOU! Appreciate that you thought ahead and did both file formats as well.

– Feedback on August 4, 2022 –

Nileshni is doing a fantastic job. Each week she is learning and taking on more responsibility. She is doing a good job with the logistics and planning which is a key part of doing this role well.

I also note that she is methodically working her way through our assets to find equipment that has not been serviced and requesting service authority from the client. This is excellent. We are looking forward to expanding her role in the months. In particular, we have begun to think about her covering Gee’s job when he is sick, and also potentially coming over to Australia to do some training with Gee and Mike.

– Feedback on May 26, 2022 –

Monika has been great with what she does. I really appreciate her work.

She has been helping me with some stuff that is required for compliance, but I don’t really have time to finish it. However, it is a great brain stormer for her on how the accounting systems and the Australian Tax office operates in a nutshell. The knowledge she will gain from this is priceless.

Currently, my practice is going through a technology transformation and it’s an organised chaos. Once this is completed, she will be getting a better workflow and will get a chance to take ownership of the work allocated to her.

– Feedback on June 2022 –

Michael wanted me to pass on his thanks to you for your efforts in helping the team there at Wilmar QBT and to let me know how he felt that your performance had greatly improved and it was obvious that you were putting in a lot of effort of late.

Great job Tevita!

Please keep this up – keeping our customers happy keeps us in Business!

– Feedback on January 10, 2022 –

Brenda is doing a great job. It is a joy to have the extra resource professionally managing some of our workload.

– Feedback on February 23, 2022 –

Quick response and easily handled my issue.
Was very helpful!

Clear communication lines and very efficient.
John was very helpful and quick to sort the issue for me.

– Feedback on January 26, 2022 –

Janis– you clever little cookie!!
This is great, thank you so much. This is exactly as I had envisioned!

Thank you for your work on this and I look forward to uploading this on my account.
Best wishes.

– Feedback on January 24, 2022 –

Shobna, it should be me thanking you for taking me on as a client!

– Feedback on January 10, 2022 –

It’s been a real relief having you there Amit, and I wish I’d set this up years ago!

– Feedback on December 26, 2021 –

I experienced two exceptional levels of customer service today which is a BIG call because I can’t remember the last time that I received exceptional customer service.

The common thread between the two was TRUE connection and really listening to the customers needs … And then delivering. That is a very rare and I appreciate when that happens very much.

Nice work Shobna & Leslie from Greymouse for being one of the two experiences that knocked my socks off! Thank you!

– Feedback on December 16, 2015 –

Hi Shobna,

Training is going well.

Brenda seems to be absorbing all the different facets of the AP work that we have covered so far; and shows diligence and an understanding of the required processes. Personally, I find her a pleasure to interact with and look forward to her becoming an integral part of our Admin team.

– Feedback on December 13, 2021 –

From the bottom of my heart I thank you for the work you have done over the last week in pulling everything together for the Summit which was yesterday. It has had some wonderful feedback!

I was really nervous this time last week because I knew how much work there was to be done and how tight out deadlines were! I cried with relief and gratitude on Sunday when I saw that you had worked till midnight on Saturday to get the bulk of it done. That was a phenomenal effort.

This is the sort of thing that builds trust – which is the most important quality for a good working relationship. You didn’t let me down. And I will never forget it.

This event was so important to me for so many reasons. Thank you for helping me to make is such a success.

I was coordinating so many different things – speakers, award winners, creating and launching the new course, branding, sponsor collaborations, marketing, technology, ……. Sometimes it felt like my head was going to explode!

Then last night – you turned around those digital badges so quickly and they were PERFECT! – so I was able to send them to all the award winners immediately. Some of them are already posting them on LinkedIn.

Thank you Joy. You have my deepest gratitude.

(There’s more work coming – but without the crazy deadlines.)

– Feedback on November 18, 2021 –

John’s been AMAZING at handling all of our shipping tickets in both training brands! Really well done, John! He’s also been doing great at assigning tickets to the appropriate team member which is so helpful to all of us!

– Feedback on October 13, 2021 –

Hello Shobna,

I’ve worked with Janis this week and found her communication to be excellent along with a quality job produced. Thank you!

– Feedback on May 29, 2021 –

Hi Joy,

THANK YOU VERY MUCHLY!

I love the combined one !!!

Yes I absolutely agree with the footer, what you have created is just perfect!

I really appreciate your skills and effort in helping us improve our image.
And all done in such a short turn around from request to completion!!

– Feedback on May 21, 2021 –

Hi Janis, thank you for the speedy progress. Quite impressive, I saw a bit of you in action when I was also using the spreadsheet at the same time, you were lightning fast!

– Feedback on May 21, 2021 –

Hi Janis,

THANK YOU, that is perfect!

Appreciate all your help and getting it done so promplty.

Many thanks. Have a fabulous week!

– Feedback on May 18, 2021 –

Hello Shobna,

Thank you very much for this email.

We love Leba and her efficient work is such a help to our day-to-day operation.

Congratulations Leba on 2 years!

– Feedback on April 19, 2021 –

Hi ladies, Prue & I want to give you all a BIG thank you for the amazing job you did for us on Tuesday.

What you did racing against the clock was really impressive and helped us get back on track with our follow-up timetable from the expo.

We know where to come when we have our future (and better organised) expos

– Feedback on April 1, 2021 –

I just wanted to touch base and let you know Janis’ first 2 days have been excellent!

Today I threw a last minute slideshow presentation at here for urgent completion.

Janis – Hit the ground running. Adjusted her hours to suit the task needed – both hours combined this morning for me so it could be completed. And the end result was AMAZING!

So I am very happy! Thanks gals!!

– Feedback on March 13, 2021 –

Amazing!!!

Thanks so much – this is perfect.
Very happy with the service guys!

– Feedback on February 19, 2021 –

Firstly thank you for the job done, we really like all the designs, they are attractive, easy to read and they look professional.

– Feedback on February 25, 2021 –

Hi Joy – you are a star!! Love both but will go with version 1 for everything!

Cannot thank you enough!

– Feedback on February 12, 2021 –

FEEDBACK FOR GRAPHIC DESIGNER, KAREN

Oh wow- it’s  amazing, thank you!!

You’ve done such a great job.
I have another design task coming your way

– Feedback on February 10, 2021 –

I recommend Greymouse – so much so they are mentioned a few times in my Memoirs – Girls Do IT Too! (available Amazon, Fishpond, Dymocks and more).

We used Greymouse for many services they were always effective and efficient.

In my memoirs I note how fabulous this company services are and how they really helped my software company at a time when we needed lots of help!

Both Shannon and I appreciate everything Kristina and Joy have been doing to support us.

Thank you for you adapting, thank you for your professionalism – we both appreciate it.

– Feedback on October 22, 2020 –

Joy, Your work from last night was awesome! Great job!!!

Thanks so much for working through the feedback. You’re picking this up very quickly.

– Feedback on September 7, 2020 –

Things are going well! She has a good handle on group moderation. We recently discussed ensuring that there is more engagement in the group (commenting on posts) and Kristina did a great job at stepping that up.

She’s doing just fine so far.

Kristina, thanks for your work. And MUCH better job on the engagement side of things! Loved the comments, great job. Thanks! Keep it up.

Fane is going excellent thank you ❤︎ really enjoying having her apart of my team!

We had a lot of repetitive tasks that we needed to process in Infusionsoft (INFS). Instead of getting on of our team to do it we thought we could outsource it.

Greymouse was recommended to us by a client Christie Hamilton. After speaking with Greymouse we were highly impressed with their professionalism and knowledge of INFS. It was great to speak directly to the people doing the actual work, not just the salesperson. After speaking to the actual person doing the work I was confident they knew what they were doing.

Shobna was excellent arranging everything on time. She was very helpful, efficient, professional, and very responsive.

Greymouse has freed up my time so I can focus on income-generating projects that will take the company to the next level. Greymouse de-activated and re-named over 1000 of our old products so our product is now clean, making it easy for me and my team to find a specific product. Julie finished the task very quickly and efficiently. I feel working with Greymouse is successful because they are very open with their communication. If something doesn’t seem right they check rather than just going ahead and guessing. This checking process is very good as it removes room for error.

We use Greymouse for Infusionsoft. If the business uses Infusionsoft they can benefit from Greymouse.

If a potential client was on a fence about either to work with Greymouse or not, I would say they are very efficient, professional, and open with communication. There’s no worry that you won’t be able to get in contact with them because they’re overseas, it’s easy to get in contact and they are quick to respond.

So much gratitude for Marisa Wiman creating an incredible virtual company called Greymouse. I really struggle with the back end side of things with my business and the technology and all sorts of other things. I’ve had a fare bit of anxiety when I’ve utilised click funnels and Facebook ads because I hadn’t done the IT stuff properly, or integrated it properly and many more other things. Marisa and her team at Greymouse have taken the stress out of me with that process. Her team are so professional, they really do care and meet your needs and beyond. If you anyone is looking for a VA that helps with IT, accounting, marketing and social media and many more, Greymouse is someone to go with!!

FEEDBACK FOR WEB DEVELOPER ELVIE

I wanted to say a HUUUUGE thank you to you Elvie for the BRILLIANT job you did on the web page for all the recordings.

It looks really beautiful!! I am very happy with it.

I have sent the link to everyone as soon as you gave me the go – ahead.
Don’t know what I’d do without the Greymouse team.
Luv – you guys!!

We decided to use Greymouse after a great discussion with Marisa and Kelvin (the owners of Greymouse, whom I’d known for years). We had a pressing need for some database work to be carried out and the Greymouse team were the perfect fit for the brief. Since then we have used Greymouse to supply us with SEO reports, website designs, graphic designs – all of which were delivered on time, to budget and were of a high standard.

Shobna has a grasp on what her whole team are doing, not only was the work done quickly and cost effectively, but never in my life have I had a supplier be so polite and grateful to receive work from us.

FEEDBACK FOR WEB DEVELOPER ELVIE

I wanted to say a HUUUUGE thank you to you Elvie for the BRILLIANT job you did on the web page for all the recordings.

It looks really beautiful!! I am very happy with it.

I have sent the link to everyone as soon as you gave me the go – ahead.
Don’t know what I’d do without the Greymouse team.
Luv – you guys!!

I have been working hard to set up a surfing retreat and was struggling to bring together a concept for a brochure. A friend of mine recommended that I contact Shobna in Greymouse to help with this problem. 

Having never outsourced anything before I was little anxious but Shobna soon put my mind to rest. After the initial call we set up a Skype meeting where Shobna pulled together a team of experts that were going to work on the project. With in a few days the brochure was completed and I was very happy with the work. It was exactly as per the scope. I really enjoyed the process and your team always kept in touch with me through out the project. Thanks again.

FEEDBACK FOR GRAPHIC DESIGNER

Hey Joy, I’m going through our company’s Quarter Planning Day and because you’re not here, I would like to acknowledge the work you’ve done so far in the last year. You’re the best in what you do and I’m always amazed by the artwork you come up with. You’re quick & organised, I love working with you. Thank you for a great quarter!

Hello Elvie. Thank you so much for your wonderful work. I love your attention to detail and how you’ve managed all the images. Such a great job.

Joy and Shobna – its been an absolute pleasure working with you guys – fabulous design and very prompt and professional.

I love the new graphic! Thanks so much! The colours are perfect thank you!

Thanks so much for your help. I’m feeling so much more in control and able to complete tasks now I know I have your support. It really is a weight of my shoulders already, which is exciting as I know we are just getting started!

I have been very happy with Leba’s work with us. She has generally been quick to pick up and follow instructions and also very willing to ask questions and double check if she is not sure. This is something we value highly.

Leba is also quick to ask for additional tasks if she has completed all the allocated ones on her list – as she becomes more familiar with our products and the way we work. We are hoping to have her more involved in answering client support questions and emails.

Because of the actions I took in 2008 to embrace outsourcing my present and future life is incredible. I can spend each day with by children, and my wife when and how I want without having to go to work. Ultimately being free in life is an experience very few people have, but if you are willing to play full out you can be one of these people’.

We decided to search online for a resolution to our problem and found Greymouse. The owners are Marisa and Kelvin who reside on the sunshine coast in Queensland, but have their back  office team in Fiji.  We approached them with our dilemma, and they helped us create our “impossible dream”.

As business owners we no longer work in the business, unless we choose to. We have a team doing all the tasks for us as part of a system. We are now free to travel, explore new business opportunities or grow ourselves.