Greymouse September Updates

Published by: Greymouse Marketing | 5 October, 2020

We celebrated 8 years of serving Fiji Fish Marketing Group Limited with IT Support.

It has been an immense pleasure serving you through these years.
We greatly value your trust and confidence and sincerely appreciate your loyalty to Greymouse. We look forward to many more years of bringing you the service that helps you reach your goals.

We support Fiji Fish by handling:
• Veeam backup and replication
• Onsite Support Service
• Purchase of Hardware and software
• 24x7x365 Resource Monitoring and Support
• Exchange server
• Manage domain control
• Liaising with ISP and Domain Hosting
• Backup server
• Maintenance Server
• Whitelist and Blacklist of email
• Setup host server and virtual machine
• Firmware upgrade
• Installation
• Manage windows updates/patches for the servers
• Firewall and more

We celebrated 6 years of serving simPRO with Virtual Back Office Support.

When you support our business, you support our purpose – we thank you for having faith in us.

Thank you for the honor and we look forward to many more years of bringing you the support that helps you to reach your goals.

We support simPRO by handling:
• QA Support:

– Creating well designed, testable, efficient customization code according to the scope given by the clients
– Maintaining and adding new features for the internal system of the company
– Helping core team if have spare time
– Basic Linux command line
– Uploading and interacting with the server
– Code optimization for better performance
– Creating an efficient query (PostgreSQL)
– Analyzing/understanding code for bug fixes
– Helping to develop/fix internal tools
– Maintaining and adding new features for the internal system of the company
– Helping core team if have spare time
– Basic Linux command line
– Uploading and interacting with the server
– Code optimization for better performance
– Creating an efficient query (PostgreSQL)
– Analyzing/understanding code for bug fixes
– Helping to develop/fix internal tools

• Developer Support:

-Review and analyze system specifications
– Collaborate with QA to develop effective strategies and test plans
– Execute test cases and analyze results
– Create logs to document testing phases and defects
– Report bugs and errors to development teams
– Help troubleshoot issues
– Conduct post-release/ post-implementation testing
– Regression Testing / Exploratory testing / Mobile Testing
– Create TC/TCI Design
– API Testing
– Learning and acquiring of BDD (Behaviour Driven Development)
– Automation testing
– Perform other tasks as assigned
– Conduct smoke test per deploy
– Participate and contribute in scheduled Sprint review, Retrospective, and Planning meetings
– Communicate test progress, test results, and other relevant information to the QA team lead and stakeholders.
We celebrated 1 year of serving Vela Software with Virtual Assistant Service.
In a world, filled with so many choices and possibilities, we thank you for selecting us.

Thank you for your faith and support and we look forward to many more years of bringing you the support that helps you to reach your goals.
We support Vela Softwareby handling:
• Sorting out emails from the inbox
• Forwarding emails to respective staff
• Saving down remittances and invoice into BU folder

CONGRATULATIONS ASHIKA!

For completing 1 year with Greymouse.

In just 1 year you have shown how capable and dedicated you are. Thank you for all your contributions and wishing you many more years with Greymouse.

BPO Council of FIJI was launched to create business opportunities and employment for Fijians.

Greymouse joins in the celebration!

Fiji’s cost-effective near-shore location, advanced telecommunications infrastructure, natural English language skills, and attractive labour rates act as the positive impetus in attracting world-class BPO and ICT organisations to Fiji.