Benefits of Outsourcing IT services to Greymouse

We are an awesome group of talented specialists always ready to lighten your workload. We provide excellent IT services and solutions for a number of clients to help boost their businesses.

Usually when backups, patches and security fails, business tends to fall behind. Very often when this happens, business meets head to head with an IT outage and will have a negative impact on the business. Choosing our services is the smartest way to avoid these problems.

Choose Greymouse

• Control IT Costs
• Reduce Labor Costs
• Increase Efficiency and Competitiveness
• Quickly Implement New Technology
• Stay Focused on Your Core Business
• Reduce risk
• Compliance and Security
• Frees time for other engagements
• Proactive Solutions
• Access To IT Professionals
• Faster Response Time
• 24/7 peace of mind

You decide based on your needs and/or comfort level. Here are some of the services you might consider outsourcing to Greymouse IT:

• Managing Exchange/Email issues
  o Creating accounts / removing accounts
  o Creating Distribution lists, Mail contacts.
  o Addressing other user-related exchange issues
  
  
• Managing Server issues
  o Event errors
  o Addressing issues with applications running on the servers
  
  
• Managing Active Directory
  o Creating Removing accounts
  o Creating OU, Groups
  o Creating Group Policies (GPO)
• Managing Network and Devices
  o Network Attached Storage
  o Storage Area Network
  o Access points, Routers, Switches and Modems
  
  
• Managing (Managed & Unmanaged) Printers
  
  
• Level 1/2 Desktop support for Windows and MAC OSX systems.
  o Emails issues
  o Printer issues
  o Application issues, etc.
  
  
• Managing Server Backup and Replication applications
  o Shadow Protect
  o Windows Backup
  o Veeam Backup and Replication
  o Fixing errors if the backup fails
  o Perform backup restoration and test regularly
  o Perform failover and test regularly
  
  
• Ensuring server stability by monitoring the server’s daily performance
  o Monitoring Alerts
  o Scheduled Maintenance
  o Windows Updates
  o Fixing errors in event logs
  o Disk Cleanup
  
  
• Helpdesk ticket management/creation/resolution
• Managing Terminal Server client issues
• Managing WSUS Server
• Liaising with Third-Party Support
  o For support on products
  o For warranty
  
  
• Managing Remote Desktop Server
  o Manage RDS Applications
  o Fixing and troubleshooting RDS issues
  
  
• Deploy/Update/Scan AV Defenders from Remote application to all servers and workstations for every client.
• Managing Client Documentations
• Providing a monthly report containing a summary of the activities done for the client within the month.
• Primary escalation point of a level 1 resource
• Fixing errors and warnings presented by Event Viewer
• Fix user Exchange email issues
• Managing web filtering service
• Troubleshooting and resolution domain controller issues
• Manage Email filtering service
• Managing backup and replication of servers
• Troubleshooting and resolution backup and replication issues
• Troubleshooting and resolution domain controller issues
• Planning and implementations of Request for Change
• Fix terminal server user issues raised by the client
• Blocking spam by email address, domain or regex
• Firewall Management (Add/Modify/Delete Rules & Services)
• Troubleshooting and resolution of exchange server issues
• Troubleshooting and resolution of printer issues
• Troubleshooting and resolution of camera issues
• Planning and Implementation of IT Infrastructure Upgrade
• Any Email platform to Office 365 Migration
• And more