Greymouse celebrates clients anniversary for this month of April.

We celebrated 2 years of serving the Lowes Ezy-Way Division.

• Provide customer service to zero and Lowes reward
  cardholders
• Assist stores with in-store customer queries such as balance
• Update and verify customers details on the portal when
  changes have been made
• Reply to customer queries via email
• Assist in account closure and write off fees
• Handle escalation calls and emails from the team

We celebrated 1 year of serving the Your Local Termite and Pest Control with Virtual Receptionist Service.

We support Your Local Termite and Pest Control by handling:

• By answering incoming calls.
• Taking messages and email/SMS to the right person.
• Transfers callers to the right people.
• Giving basis info to the caller about Local Termite and Pest Control.
• Answer simple questions.
• We professionally brand the phones by creating a pleasant customer experience for those who dial in Local Termite and Pest Control.
  We celebrated 1 year of serving Zyteq with VA service.

• Generating and updating quotes for customers and
• emailing them
• Some email communication with customers around the quotes
• Filtering emails to our support email address
• General tasks such as creating tables of data or reports
• Marketing activities such as updating website, assistance with eNews
• CRM maintenance including adding new customer profiles, updating tags.
• Creating PDF instruction resources from rough drafts and verbal notes
• Creating, saving, organizing and maintaining knowledge base instructional entries
• Appointment core tasks
• Premium plan tasks
• Loan tasks
• Clicker 8 HOME Licences tasks
• Email customers regarding the repairs
• Updating forms