Like any other business, outsourcing businesses are built on trust and confidence. One way to foster this is being transparent to your clients.

Transparency means the clients are well informed on the services, its progress and of course their payment. Having hidden costs is a big NO!

At Greymouse, we ensure that we have set procedures and systems to entail transparency in every working project that we do to our clients. Here are some effective procedures that you can utilise into your business to ensure a clear transaction with your partnered outsourcing company.

• Upfront Payment Information

During the enquiry and the presale call, you will be informed of the costs of the service.

On this process, you will be able to ask for rates and enquire service packages on your chosen provider. Conducting a presale call with your chosen provider gives you an opportunity to look on the provider’s quality of executing tasks to your business. This also helps you get a grasp of knowing their expertise.

• Timesheet

Setting up timesheet is one of the essential ways to secure transparency with your chosen provider. Timesheets allow you to see the recorded hours and task that your VA team has executed.

For example, you have outsourced a data entry task to two VAs and bought 10 hours on this task. Setting up a timesheet for your VA keeps you posted on the number of hours spent to do the job. Having a timesheet on your task means securing your money in good hands.

• Communicate with the sales team

Stay in contact with your provider’s sales manager to guarantee that you’re up to date with the amount of your purchase. It is always good to know who is responsible for accommodating your payment and services as a client to avoid hidden charges.

As a matter of fact, if you build an open communication with your provider’s sales manager or team, this will give you extra assurance that your payment for the service is being delivered. Remember, transparency and communication are partners in creating a successful business relationship.

At all cost, hidden charges are to no avail in our company. As a virtual workforce, we truly value honesty and our customer’s business. Setting up these procedures and protocols with our workflow, we always achieve a smooth and transparent transaction with our target customers.