Do you know that the busiest time of the year is also when you want to spend time with your family?

Most businesses want to have an undisturbed break but still wants to make sure that customers are still well attended to, during these months.

Our solution: Greymouse’s Virtual Receptionists

The coming of an idea.

A few years ago, Greymouse had the same problem. In 2008 as a young Australian startup, it was easy to look after a small Australian customer base who all operated in the same time zone. Most conference calls happened during working hours, so a few personal interruptions in the evening was a small price to pay for the excitement of watching the business grow.

After rapid growth of Australia in 2009, Kelvin and I, as the owners of Greymouse, boldly pursued the dreams of having a successful global business, and Greymouse started popping up across the world.

With more customers to deal with in more time zones, the excitement of always being on calls soon ran thin. Having to step out of dinners, missing birthday parties and frustrating families became a regular occurrence.

Meanwhile, our customer service suffered, and we lost business to big multinationals. Greymouse’s international customers needed to have a round-the-clock support team, but affordability was the issue.

A couple of years and hundreds of grey hairs later, we decided that enough was enough. Finally, we put in a system that ensured customers got the support they needed, even while the office was closed.

It was successful. We were finally free of the dread and overnight burden of international “always-online” business.

The decision to change out-of-hours support model was the single best decision we ever made.

Virtual receptionists for your organisation – it’s easier than you think.

Employing a 24/7 team would have pushed prices up and threatened their positioning as the “best value teleconference provider”, it was better to employ an affordable army of Virtual Receptionists and Virtual Techies to take care of customers when they physically couldn’t. The customer service improved, and responses were faster and better than ever. Best of all, there is peace of mind in knowing that the business and customers were in good hands at all times.

When the Greymouse team are opening their presents and sitting down to a Christmas feast, customers can feel free to call if they need anything. There will be a team of efficient customer service available to assist and expert techies monitoring the systems. These teams can take care of almost everything, and they know how to reach us in the unlikely event of an emergency.

Would you like your army of Customer Service to answer your phones this Christmas?

With options starting as low as $50 +GST/hour, we could have you up and running in a matter of days. Contact the team today or call us 07 3118 9594 and speak to Shobna or Alisi now (yes now, the team is 24/7!)

Holiday Promo!

For only $9 + GST, you can have your video transcribed and data entry done by our Virtual Team at night. Get your tasks accomplished at night without worrying in the morning.

Hurry! Limited offer only!