A Day in the Life of Shelvina, Greymouse Virtual Assistant
Published by: Greymouse Marketing | 24 April, 2024
Shelvina’s journey at Greymouse began a year ago. Driven by her passion for communication and the thrill of persuasion, she was inspired to join Greymouse not only to pave a path for a fulfilling career but also to gain the opportunity to constantly learn and grow.
For Shelvina, each day presents new avenues for learning, whether it’s acquiring new skills, gaining industry knowledge, or discovering innovative approaches to her role. Her daily mantra, “Believe you can and you’re halfway there,” serves as an inspiration, investing in her the confidence and determination to overcome any obstacle.
One of the biggest challenges Shelvina has faced is navigating objections and rejections from potential clients. However, she learned that determination and strength are key to overcoming these hurdles. By staying motivated and focused on her goals, Shelvina has turned setbacks into opportunities for growth. From then on, she can generate high-quality leads and provide excellent service—consistently exceeding expectations and delivering results that marked her with numerous successes. Moreover, the supportive work environment at Greymouse, its strong leadership and its culture of recognition, has fostered her professional growth.
Here is how Shelvina helps her clients:
| • | Making outbound calls to potential customers to generate leads and interest in products or services and also managing incoming and outgoing correspondence, including emails, letters, and phone calls. |
| • | Explaining product features and benefits to potential customers. |
| • | Actioning dishonoured payments. |
| • | Handling objections and persuading customers to make an appointments. |
| • | Updating customer databases with call outcomes and relevant information on the CRM systems while also keeping accurate records of calls and outcomes for reporting purposes. |
| • | Collaborating with marketing teams to develop scripts and promotional materials. |
| • | Following up with leads or prospects to nurture relationships and encourage repeat business. |
| • | Meeting or exceeding sales targets and quotas. |
| • | Providing excellent customer service and addressing inquiries or concerns. |
| • | Adhering to compliance regulations and company policies while making calls. |
“Stay motivated, celebrate successes, and support each other.” According to Shelvina, this is the advice she gives to her colleagues. By fostering a positive team spirit and embracing challenges as opportunities for growth, Shelvina believes that anyone can succeed at Greymouse.
As she looks back on her journey, Shelvina is filled with gratitude for the experiences and opportunities that Greymouse has provided. With unwavering determination and a supportive team by her side, she’s confident that the best is yet to come.
