A Day in the Life of Kaila, Greymouse Virtual Assistant
Published by: Greymouse Marketing | 23 May, 2024
A year in of being a virtual assistant, Kaila plays a vital role in the smooth operation of her client. Her day-to-day responsibilities are diverse and essential, and they significantly contribute to the overall success of her client.
Beyond her technical skills, Kaila’s positive attitude and excellent interpersonal skills contribute greatly to the team. She is a friendly and approachable presence, often providing a word of encouragement when needed. Kaila embraces every day as an opportunity for productivity and engagement.
Her inspiration to work at Greymouse stems from her deep-rooted commitment to customer service and her desire for personal growth. She finds joy in engaging with clients and taking on new challenges, fueled by her mantra, “Do what you love, and love what you do.” This quote summarises her approach to work and life with an emphasis on the importance of passion in her professional journey. Her enthusiasm for her role at Greymouse developed naturally as she realised how well the job aligned with her interests and values.
Juggling work responsibilities with family commitments has presented Kaila with significant hurdles. However, she has managed to navigate these challenges effectively, demonstrating her adaptability and problem-solving skills. Her noteworthy achievements include receiving commendations from clients for her excellent job performance and call handling.
Kaila believes that maintaining a healthy work-life balance is essential for success. She encourages her colleagues to take breaks and ensure they have time for themselves, as this approach enhances personal well-being and boosts productivity and job satisfaction. She also emphasises the importance of effective communication, collaboration, and teamwork as keys to success in her job.
Here is how Kaila helps her clients:
| • | Assisting finance admins by monitoring client’s mailboxes, saving invoices, statements, credit notes remittances. |
| • | Management work on our client’s business. |
| • | Monthly callouts and sending SMS confirmation. |
| • | Managing Data Entry. |
| • | Facilitate customers through emails, calls, and messages. |
| • | Training Virtual/Personal assistant. |
| • | Working as a helpdesk support and escalating critical issues to IT. |
| • | Updating our service delivery manual. |
Greymouse has been instrumental in Kaila’s professional growth. The team helped her in adopting a professional approach to her work and enhancing her skills and confidence. The key skills she opted to enhance include attention to detail, and ensuring accuracy in tasks such as data entry, scheduling, and communication.
Kaila’s journey at Greymouse throughout the past year serves as a testament to her passion, dedication, and growth. Her narrative highlights the importance of loving what you do, maintaining a work-life balance, and continuously developing professional skills.
As she continues to engage with clients and take on new challenges, Kaila remains a shining example within the Greymouse team, embodying the values of effective communication, collaborative spirit, and teamwork.
