A universal language for communication: this is what you would wish for when outsourcing; however knowing how to overcome the language barriers will put you ahead of the competition.

Interview the person you are going to engage. Have a friendly chat with her/him and identify if you are going to like each other. Test the person for a few days to make sure she/he understands your business. Make them feel at ease by sharing some of your funny stories and explain how you operate, and let them know your likes and dislikes.

Have Skype chats, Lync conversations and phone calls to make sure there is a match. Once you find that perfect match, accents and other imperfections in language will fade into the background. Since the employee develops an un-derstanding of your business, products, services and your style of functioning, they will easily be able to fit in with your organisation.

Example – Michelle from Balloonaversal in Melbourne, Australia (Continued):

“Initially Alisi required a lot of training in the Balloonaversal business to understand what activities and services we provide.

Face painting, pony rides, balloon twisting for parties and corporate clients, travel times, suppliers, web sites, and CRM training went on for some time.

An example is Alisi’s ability to communicate with our artist and performers through text messages from her PC in a two way conversation. This allows appointments, changes to be sent (SMS) almost instantly.”

‘Overcoming a language barrier’ is like driving through a foggy road. Slow down and go through it as there is clear vision on the other side of the fog.

‘Overcoming a language barrier’ is like driving through a foggy road. Slow down and go through it as there is clear vision on the other side of the fog.

Problems do not go away. They must be worked through or else they remain, forever a barrier to the growth and development of the spirit.

– M Scott Peck

What is going through my mind?